FAQs
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
Shipping Methods
- Standard Shipping
- Express Shipping
- International Shipping
*All orders are processed and shipped from our warehouse within 1-2 business days after order confirmation.
Shipping Fees
Shipping fees are determined based on the selected shipping method, delivery location, and order value. Below is a general breakdown:
- Domestic Shipping:
Standard Shipping: [Start from 25 Baht]
Express Shipping (EMS): [Start from 50 Baht]
- International Shipping:
Shipping rates vary by country and will be calculated at checkout.
Customers are responsible for any applicable customs duties and taxes.
Expected Delivery Timeframe
The estimated delivery times vary depending on the shipping
method and destination:
Standard Shipping: [e.g., 2-5 business days]
Express Shipping: [e.g., 1-3 business days]
International Shipping: [e.g., 7-14 business days depending on location]
Please note: The delivery times are estimates and may be affected by unforeseen circumstances, such as weather conditions, holidays, or courier delays.
Terms & Conditions for Delayed Delivery
While we strive to meet the estimated delivery timeframe, delays may occasionally occur due to reasons beyond our control. In case of delayed delivery:
Customers will be notified via email if their order is delayed beyond the expected delivery timeframe.
If an order is delayed for more than 3 business days beyond the estimated timeframe, customers may be eligible for compensation (e.g., refund on shipping fees, etc., based on company policy).
We are not responsible for delivery delays caused by incorrect shipping addresses, failed delivery attempts, or customs processing for international shipments.
For time-sensitive orders, we recommend choosing Express to minimize the risk of delays.
If you experience an unusual delay, please contact our Customer Support Team at info@casalapin.com for assistance.